FAQ

Where can I buy your work?

Currently the only place to purchase is on this website, I post updates on Instagram about restocks as well as any craft shows I may be doing.

I have monthly restocks, info on dates and time of sales are always listed on my Instagram. Restocks can sell out quick and I would suggest having payment methods ready to ensure you get the piece you want!

Custom orders

I do not regularly take custom orders. When custom orders open I will make an announcement on Instagram or through email. I will do Bridal sets with significant notice (6+ months)

I love working collaboratively on custom pieces, adjusting designs to suite your needs, sourcing materials if you're looking for something specific, or suggesting concepts if you need guidance through the process.

You can view a catalogue of my past collections and custom work on my Instagram @piosealain

I do not recreate other artists work.

What type of findings do you use?

All my findings are either sterling silver, or gold plated findings. I regularly stock alternative hooks, or hoops to accommodate stretched ears.

Repairs

I am happy to repair wear and tear/loose threads etc. To repair or replace one earring will cost a fee amounting up to half the cost of the original earring. You must cover shipping cost.

Lost Items

I only ship tracked in the hopes to avoid situations where items are lost of damaged by post, however in the event this occurs please contact me and we will find a solution!

Shipping

I ship out of Hamilton, Ontario. I only ship with tracked shipping through Canada Post. Shipping costs are populated by Canada Post, but approximations are listed below.